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Unattended Card Payments Inc. Returns Policy

 

We have a 10-day return policy, which means you have 10 days after receiving your order to inspect your devices and report an out-of-box failure to request a return or advanced replacement. Returns for any other reason are approved at UCP's discretion.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

 

To start a return, you can contact us at rma@ucp-inc.com. Please note that returns will need to be sent to the following address:

 

7200 W Post Rd, Suite 100, Las Vegas, NV, 89113, United States

 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

 

You can always contact us for any return questions at sales@ucp-inc.com

 

REFUNDS

 

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Accepted return requests are subjected to a restocking fee for the hardware. Services such as app loading, key injections and shipping are not eligible for refund. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@ucp-inc.com

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